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 Buy with confidence on our site built and hosted using Amazon’s technology. We have teamed with Amazon to make ordering SAFE and SECURE on our site. By using Amazon technology at Checkout, your order is secure and backed by Amazon's A-to-Z Guarantee which guarantees your purchase, the condition of the item you buy, and its timely delivery. How does it work? Simply, use your existing Amazon account during checkout to order products from our site. If you don't have an Amazon account, it’s easy to set up. Add the products you want to purchase to your cart, and create your account during the checkout process.
| Simple Returns and Exchanges We want you to be happy with your purchase from TheVintageBin.com. If not, we have a 30-day returns policy and include a return and exchange form with each package so that you can easilly make a return or exchange. Exchanges We understand that it is difficult to buy clothing online, so for 30 days we will exchange items that do not fit for the same item in a different size. To make an exchange, send the item back with a note requesting the alternate size or color. No Return authorisation is needed. When we receive your return, we will contact you to arrnge payment for the shipping. Please allow three to five days for processing. If you cannot wait to get your exchange, you can order your replacement items online and then return your original order to us noting that it is an exchange and provide your new order number and your name or customer number. We will issue a full credit (minus shipping) when we receive your return. ReturnsAll returns that are not for the purpose of an exchange are subject to a 15 percent restocking fee and shipping costs are not refundable. This fee helps keep our costs down for the majority of our customers who do not return items. A note explaining that it is a return and including your reference or order number will help ensure we can quickly refund your account. Please allow three to five days for return processing. Did we Make a Mistake? Every item is checked and double checked before it is shipped, however, we are human and sometimes errors are still made. If we made a packing error with your shipment and sent you the wrong size, color or item, we apologize and will do our best to make the situation right at no cost to you. Please contact us via e-mail at help@thevintagebin.com with details of the problem. All Return and Exchanged Items Must be in New Condition To qualify for a refund or exchange, clothing and accessories, including footwear, must be in unworn, new condition with the labels attached. If you soil it or launder it, or if you remove the labels or otherwise alter your item, we cannot accept a return or an exchange. Other items must also be in new, re-salable condition. To ship an item back to us, please refold and repack your item in the original packaging materials. Please ship your return or exchange to: TheVintageBin.Com We recommend that you send all packages with tracking and/or insurance as we cannot be responsible for lost parcels. PLEASE NOTE: You must include your customer number, order number and/or name when you send your item back. Without this information, we will be unable to apply your refund to your credit card. Exceptions and Non-Returnable Items
Other Term and Conditions
Contact Us TheVintageBin.com is a Captain Dave Inc. webstore. If you have any questions or require customer support, please contact us at help@thevintagebin.com or via phone at 877-413-2837 or 919-384-9760. Our normal business hours are 8:30 a.m. until 4:30 p.m. Eastern Time. |
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